Article 1 — Personal data we process

CoolBerry processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we process:

• First and last name
• Email address
• Company name
• Phone number
• IP address
• Data about your activities on our website
• Internet browser and device type

Article 2 — Special and/or sensitive personal data

Our website and/or service does not intend to collect data about website visitors who are under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore advise parents to be involved in the online activities of their children to prevent data about children from being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at [email protected] and we will delete this information.

Article 3 — Purpose and legal basis of data processing

CoolBerry processes your personal data for the following purposes:

• To provide and execute our services
• To handle your payment
• To send you announcements and/or messages related to our services
• To contact you by phone or email if necessary to carry out our services
• To inform you about changes to our services and products
• To analyze your behavior on the website in order to improve it

CoolBerry does not make automated decisions about matters that can have (significant) consequences for individuals.

Article 4 — Data retention period

CoolBerry does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply a retention period of 2 years after inactivity.

Article 5 — Sharing personal data with third parties

CoolBerry does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. CoolBerry remains responsible for these processing operations.

Article 6 — Cookies and similar technologies

CoolBerry uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. We use cookies with a purely technical function to ensure that the website works properly and that your preferences are remembered. We also use analytical cookies to optimize the website. On your first visit to our website, we informed you about these cookies and asked for your permission to place them. You can disable the use of these cookies by changing your cookie settings on this website. You can also delete all previously stored information via your browser settings.

Cookies we use

* Subject to changes made by third parties.

Article 7 — Access, modify, or delete data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw any consent you have given for data processing or to object to the processing of your personal data by CoolBerry, and you have the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization you have designated.

You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to [email protected].

We will respond to your request as soon as possible, but within four weeks. CoolBerry would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Article 8 — How we secure personal data

CoolBerry takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not adequately protected or there are indications of misuse, please contact us at [email protected].

• TLS encryption — We transmit your data via a secure internet connection, recognizable by the 'https' prefix and padlock icon in the address bar.
• SPF email security — We use SPF to prevent you from receiving emails in our name that contain viruses, are spam, or are intended to obtain personal (login) data.